SHIPPING & RETURNS
Shipping Policy
Order Processing:
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times: 2-7 business days
Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
Overnight Shipping: 1-2 business days
Please note that delivery times are estimates and not guaranteed.
Shipping to P.O. Boxes:
We currently ship to select international destinations. International shipping rates and delivery times vary depending on the destination. Additional customs duties, taxes, and fees may apply and are the responsibility of the customer.
Order Tracking:
Once your order has shipped, you will receive an email with a tracking number. You can track your package directly on the carrier’s website.
Return & Exchange Policy
Returns:
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return items within 10 days of purchase for a full refund or exchange.
Items must be unworn, unwashed, and in their original condition with all tags attached. Returns that do not meet these criteria will not be accepted.
Return Process:
To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item(s) back.
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds:
Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Exchanges:
If you need to exchange an item for a different size or color, please contact us at [customer service email]. We will provide instructions on how to return your item and place a new order for the desired item.
Exchanges are subject to product availability.
Final Sale Items:
Please note that all items marked as “Final Sale” are not eligible for returns or exchanges.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [customer service email] with your order number and a photo of the item. We will arrange for a replacement or refund.
Contact Us:
If you have any questions about our Shipping & Returns policy, please contact us at prefit.in@gmail.com or 0129 4082532.